FAQ's
Frequently Asked Questions
Find some of the frequently asked questions here:
Q: How do I order?
To place an order simply choose from our gorgeous range and check out online. At EmmyRose Designs we generally don't have any set designs and create each product to suit your specific requirements. If your require more information feel free to contact us at - Email emmyrosedesigns@hotmail.com or Facebook EmmyRose Designs.
Q: When will my order be ready?
We are currently running at approx. 7 - 10 days to complete orders. This timeframe will also vary during busy times such as Easter, Christmas, Mothers Day & Fathers Day. Please feel free to email if you are requiring an item in a shorter timeframe as we may be able to accommodate this on some occasions. Please also take into consideration postage timeframe from us if you do require postage as unfortunately shipping time is out of our control. All items will be shipped via Australia Post and tracking numbers are provided.
Q: Can my order be collected?
Yes, we offer local pick up. Pick up can be arranged from Karalee QLD, please choose local pick up option on check out. I will then arrange a time with you for collection of your order once it is completed.
Q: What are my payment options?
On checking out through our website you will be given payment options. Currently we offer PayPal, Afterpay and Bank Transfer. Bank account details will be available on checkout and payment is required within 24 hours unless arrangements have been made. If you do not have a PayPal account you can still use PayPal via credit card. Orders are not considered "placed" until payment has cleared and no works will be started until this time.
Q: Do you supply a proof before completing my order?
Once your order has been finalised and payment received we can provide a computer generated image from our design software of the design for your approval. We ask that you check all details and spelling and confirm that everything is correct. Please note that once the design has been approved and completed any errors can not be corrected, if the item needs to be replaced due to error the full cost of the item will be charged. We make every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in pictures or slight differences in manufactured product supplied. We do not accept responsibility for any colour or design differences that are not factory faults. In purchasing from us, you agree there may be a slight variation between the actual colour and design, and the representation on our website or images sent for approval purposes.
Q: Are the products safe?
We recommend adult supervision whilst playing with any of our products. Please ensure any ribbons, bags or packaging is discarded safely before giving to child.
Have another question that's not listed please feel free to contact us by email emmyrosedesigns@hotmail.com or by completing the "Contact Us" page.
STANDARD ACRYLIC RANGE
Color Your World with our Glossy and Matte Options for Standard Acrylics!
PLEASE NOTE:
We do our best to ensure that all images are as true to colour as possible, however due to lighting, varying monitor settings and photography settings, we can not guarantee the colours will be exact.
All images should be used as a guide only.
OUR MIRRORED RANGE
Explore the Beauty of Mirrored Acrylic in Vibrant and Striking Colors.
PLEASE NOTE:
We do our best to ensure that all images are as true to colour as possible, however due to lighting, varying monitor settings and photography settings, we can not guarantee the colours will be exact.
All images should be used as a guide only.