Frequently Asked Questions
Find some of the frequently asked questions here:
Q: How do I order?
To place an order simply choose from our gorgeous range and check out online. Include in the text box the details you would like embroidered on to your product and any preference for thread colours. At EmmyRose Designs we don't have any set designs and create each products to suit your specific requirements. If your require more space or would prefer feel free to contact us at - Email email@example.com or Facebook EmmyRose Designs. There is such wide range of teddies and snugglies available that I am not able to stock all products, but if there is something in particular you are chasing please contact us and we can check with the supplier.
Q: When will my order be ready?
Unfortunately with delays in both stock availability and Australia Post we are currently running at approx. 7 - 10 days to complete orders. This timefram will also vary during busy times such as Easter, Christmas, Mothers Day & Fathers Day. Please feel free to email if you are requiring an item in a shorter timeframe as we may be able to accommodate this on some occasions. Please also take into consideration postage timeframe from us if you do require postage as unfortunately shipping time is out of our control. All items will be shipped via Australia Post and tracking numbers are provided.
Q: Can my order be collected?
Yes, we offer local pick up. Pick up can be arranged from Karalee QLD, please choose local pick up option on check out. I will then arrange a time with you for collection of your order once it is completed.
Q: What are my payment options?
On checking out through our website you will be given payment options. Currently we offer PayPal, Afterpay and Bank Transfer. Bank account details will be available on checkout and payment is required within 24 hours unless arrangements have been made. If you do not have a PayPal account you can still use PayPal via credit card. Orders are not considered "placed" until payment has cleared and no works will be started until this time.
Q: Do you supply a proof before embroidering?
Once your order has been finalised and payment received we will provide a computer generated image from our design software of the embroidery design for your approval. We ask that you check all details and spelling and confirm that everything is correct. Please note that once the design has been approved and embroidered any errors can not be corrected, if the item needs to be replaced due to error the full cost of the item will be charged. We make every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in pictures or slight differences in manufactured product supplied. We do not accept responsibility for any colour or design differences that are not factory faults. In purchasing from us, you agree there may be a slight variation between the actual colour and design, and the representation on our website or images sent for approval purposes.
Q: Are the products safe?
Our plush teddies and snuggle blankets are sourced from companies meeting Australian Safety Standards to ensure the safety of children. Our teddies meet the Australian Standard for children 3+. Teddies and snuggle blankets should not be left in bassinets or cots with babies and we recommend adult supervision whilst playing with the toys. Please ensure any ribbons, bags or packaging is discarded safely before giving to child.
Have another question that's not listed please feel free to contact us by email firstname.lastname@example.org or by completing the "Contact Us" page.